Refund & Cancellation Policy

This policy explains how cancelling a relaybell plan works and when we give refunds. relaybell is operated by Nexistech. This policy is part of our Terms of Service.

1. Free plans

If you use relaybell without paying, including during early access, there is nothing to cancel or refund. You can stop using the service at any time, and you can ask us to close your account (see section 5).

2. Cancelling a paid plan

• You can cancel at any time by emailing support@relaybell.com from the email address on your account, or from the billing settings in your dashboard where they are available.
• Cancelling stops the next renewal. Your plan stays active until the end of the billing period you have already paid for. After that, the paid plan’s features and limits no longer apply.
• There is no cancellation fee.

3. Refunds

Payments are for a billing period in advance. When you cancel part-way through a period, you keep access until it ends, and we don’t refund the unused time. We do refund you in these cases:

• Charged in error. A duplicate charge, a charge after your cancellation took effect, or a charge for the wrong amount is refunded in full (or, for a wrong amount, the difference).
• We end your plan. If we close or downgrade a paid account for a reason other than a breach of our Terms, we refund the unused part of the period you paid for.
• Your legal rights. Where the law that applies to you gives you a right to a refund, that right applies in addition to this policy.

Any discount shown at purchase doesn’t change these rules; a refund is based on the amount you actually paid.

4. How to ask for a refund

• Email support@relaybell.com from the email address on your account. Include the invoice or payment reference and a short note on what went wrong.
• We aim to reply within two business days. Approved refunds go back to the payment method you paid with. Your bank or card issuer may take a few business days to show it.
• Where tax such as GST was charged, the refund includes the tax on the refunded amount, and we issue a credit note where the law requires one.
• If you think a charge is wrong, please contact us before disputing it with your bank. We can usually fix it faster.

5. Closing your account

To close your account and delete its data, email support@relaybell.com from the email address on your account. We’ll confirm the request and complete the deletion within 30 days. Closing the account also cancels any paid plan, and the refund rules above apply. You can export your subscriber list from the dashboard first.

6. Contact

Questions about this policy: support@relaybell.com. Our other contact details are on the contact page.