Terms of Service

These Terms of Service (“Terms”) govern your access to and use of relaybell, a web push notification service operated by Nexistech (nexistech.in) (“relaybell”, “we”, “us”). By creating an account or using the service, you agree to these Terms. If you do not agree, do not use the service.

1. The service

relaybell lets you collect browser push subscriptions from visitors to your website and send them notifications, along with related tools (segmentation, automation, analytics and an API). We may add, change or remove features over time.

2. Your account

• You must provide accurate information and keep your credentials and API keys secure.
• You are responsible for all activity that happens under your account and API keys.
• You must be able to form a binding contract, and use the service only as permitted by law.

3. Consent & your responsibilities

You are the controller of your subscribers’ data. You are responsible for:

• Obtaining and honouring valid consent before sending notifications, and complying with applicable law (including the GDPR, UK GDPR, CCPA/CPRA and India’s DPDP Act, where they apply to you).
• Publishing an accurate privacy policy covering your use of push notifications.
• The content you send, and ensuring it is lawful, accurate and not misleading.

4. Acceptable use

You agree not to use relaybell to:

• Send spam, or notifications to people who have not opted in.
• Send unlawful, deceptive, harassing, hateful, or malicious content, or content that impersonates others.
• Distribute malware, run phishing or fraud, or link to any of the above.
• Infringe intellectual property or privacy rights.
• Probe, overload, or circumvent the security or rate limits of the service.
• Resell or white-label the service without our written agreement.

Seen a notification sent through relaybell that breaks these rules? See how to report abuse.

5. Your data

You retain ownership of your data and your subscriber lists. You grant us the limited licence needed to host and process that data in order to provide the service. Our handling of personal data is described in our Privacy Policy; where we act as your processor, our Data Processing Agreement applies. You can export or delete subscriber data from the dashboard at any time, and close your account as described in section 8.

6. Plans, fees & payment

• Plans. relaybell offers free use and may offer paid plans. The features, limits and price of each plan are as shown on our pricing page and, for a paid plan, as shown to you at purchase. Any discount (including any early-adopter discount) applies only as shown at purchase, for the period shown there.
• Free use. If you use relaybell on a free plan, including during early access, no fees apply. We will give you at least 30 days’ notice by email before any fee applies to an account that is currently free, and you can stop using the service instead.
• Billing in advance and renewal. Paid plans are billed in advance for each billing period (for example monthly or yearly, as chosen at purchase) and renew automatically at the end of each period until you cancel. Cancelling stops the next renewal; your plan stays active until the end of the period already paid for.
• Taxes. Prices are shown with or without tax as stated on the pricing page or at checkout. We add the taxes we are required to charge, such as Indian GST, and show them on your invoice.
• Upgrades and downgrades. An upgrade takes effect straight away, and we charge the difference for the rest of the current billing period on a pro-rata basis. A downgrade takes effect at the end of the current billing period.
• Late or failed payment. If a payment fails, we will tell you and give you a grace period to fix it. If it is still unpaid when the grace period ends, we may pause sending from your account until it is paid. Your data and subscribers are kept while sending is paused. If an account stays unpaid, we may downgrade or close it after further notice.
• Price changes. We will give you at least 30 days’ notice by email before a price change applies to your plan. The new price applies from your first renewal after the notice period, and you can cancel before then.
• Refunds. Cancellations and refunds are covered by our Refund & Cancellation Policy.

7. Availability

We use reasonable efforts to keep relaybell available and reliable, but we do not promise that it will be available all the time, and we do not offer a service-level agreement unless we agree one with you in writing. We may modify, suspend or discontinue parts of the service, and will try to give notice of material changes. Delivery of push notifications also depends on third-party browser push services (such as those operated by Google, Apple, Mozilla and Microsoft), which we do not control.

8. Suspension & termination

You may stop using the service at any time. You can delete your account yourself under Account → Delete account in the dashboard: sending stops straight away, you can restore the account by signing in within 14 days, and after that we permanently delete its websites, subscribers and reports. If you can’t sign in, email support@relaybell.com from the email address on your account and we will do it for you within 30 days. We may suspend or terminate an account that breaches these Terms, abuses the service, or creates legal or security risk — where practical, with notice and an opportunity to fix the issue. On termination we will delete or return your data as described in the Privacy Policy and DPA.

9. Disclaimers

To the maximum extent permitted by law, the service is provided “as is”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any notification will be delivered.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability arising out of or relating to the service is limited to the greater of the amounts you paid us in the three months before the event giving rise to the claim, or INR 5,000. Nothing here limits liability that cannot be limited by law.

11. Indemnity

You will indemnify and hold us harmless against third-party claims arising from your content, your use of the service, or your breach of these Terms or of applicable law (including consent requirements).

12. Changes to these Terms

We may update these Terms as the service evolves. We will update the date above and, for material changes, give reasonable notice. Continuing to use the service after changes take effect means you accept them.

13. Governing law

These Terms are governed by the laws of India, and the courts of India have exclusive jurisdiction, except where mandatory local law in your country of residence provides otherwise.

14. Contact

Questions about these Terms, billing or your account: support@relaybell.com. Privacy questions: privacy@relaybell.com. Our company details are on the contact page.